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As we move through the second half of 2025, I want to take a moment to thank you for your continued partnership and support. This year has brought meaningful progress across our superannuation business – from investment performance and digital transformation to member engagement and financial wellbeing. In this update, I’m pleased to share key developments, upcoming changes, and new initiatives designed to help you and your employees get the most out of their super.
Strong 1 and 3 year returns from IOOF Balanced Growth
IOOFs Balanced Growth investment option – our default MySuper investment option– delivered a strong return of 9.5% over the year to 30 June 2025, and 10% p.a. over three years. These results reflect the strength of our investment approach and our commitment to delivering consistent outcomes for members.
The strong three-year return also places the IOOF Balanced Growth option in the top 10 MySuper options surveyed over this period, as reported by SuperRatings.1
Stanley Yeo, Head of Strategy and Equities, shares insights into the drivers of recent performance and the strategic direction of the Balanced Growth option on the IOOF MySuper performance page.
Payday Super – getting ready for the change
As part of the Government’s proposed reforms to strengthen the superannuation system, Payday Super is set to commence from 1 July 2026. This change will require employers to pay Superannuation Guarantee (SG) contributions at the same time as salary and wages—moving from quarterly to more frequent payments.
The aim is to improve retirement outcomes by reducing delays and ensuring super is paid promptly. For employers, it means aligning payroll systems so SG contributions reach employees’ super funds within seven calendar days of each payday.
While the legislation is still to be introduced in Parliament, now is a great time to start reviewing your payroll processes. We’re committed to supporting you through this transition and will continue to provide updates as more details become available.
Chatbot Charlee just got smarter!
As part of our ongoing commitment to continuous improvement, Our Continuous Improvement Managers (CIMs) have been working hard to enhance our live chat experience through Chatbot Charlee.
We’re excited to announce the introduction of Generative AI (GenAI), which enables Charlee to respond to queries based on the knowledge we provide her.
To start, the information we’ve shared with Charlee is limited so we can observe how she performs and gradually expand her capabilities over time.
From today, Charlee will be able to assist with questions such as:
- How to register online
- How to reset your password
- How to make a withdrawal
- How to find your account number
- How to submit documents
- How to make a contribution
- What the product minimums are
- Providing links to certain forms, Product Disclosure Statements (PDS), and disclosures
Empowering employees with tools, advice and education
At IOOF, we understand that financial confidence and clarity are essential to helping your employees achieve better retirement outcomes. MLC’s recent research with McCrindle revealed that only 34% of Australians feel financially confident, and more than 1 in 3 say that access to tools, education, and advice will help them improve their financial confidence and overall financial wellbeing1.
We’re proud to offer our members a wide range of tools and services that directly respond to these needs:
- Online tools and calculators are available through our insurer TAL Life Limited, and we also link to trusted resources like Moneysmart to support broader financial education.
- Online education and guidance is available through The Upworth Project education hub, featuring a rich mix of videos, webinars, and articles that cover budgeting, super fundamentals, retirement planning, and more.
- Access to help, guidance and advice including:
1. Financial Coaching – general advice and education from qualified professionals at no additional cost. Members can book an appointment by visiting www.ioof.com.au/bookacoach.
2. Simple Super Advice – personal intra-fund advice on super strategies such as investment recommendations, contribution optimisation and retirement options.
3. Comprehensive Advice – available through our Bridges and Shadforth partners for members seeking full financial planning support.
For eligible clients, we also offer tailored service plans, workplace education seminars, and on-site consultations to further support employee engagement and financial literacy.
Together, we can help your workforce build financial confidence and clarity, today and into retirement.
We look forward to continuing our relationship and supporting your employees’ financial journeys. Stay tuned for more updates, and as always, don’t hesitate to reach out if you have any questions or feedback.
Warm regards,
Dave Woodall
CEO, Superannuation | Insignia Financial