Managing the impacts of COVID-19 crisis

As the COVID-19 crisis continues, our priority is the health and wellbeing of our people, clients and the community.
We’re here to help. Our people, systems and technology are in place to support you every step of the way.
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Our approach to managing the impacts of Coronavirus

The negative impacts of the Coronavirus (COVID-19) are continuing to impact the global economy and the wellbeing of Australians. However, we remain committed to delivering what matters to our clients and business partners during this difficult time and have the people, technology and systems in place to support you.

If you have applied for early access to your super, the ATO will inform us within 72 hours. We will then process your payment within seven days.

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Australian call centre

1800 913 118

Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.

Clients

Department Contact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: ClientFirst@ioof.com.au
Online access (IOOF Online)
IOOF Pursuit
IOOF Portfolio Service
LifeTrack
Phone: 1800 913 118
International: +61 3 8614 4967
Email: ClientFirst@ioof.com.au
Online access (Portfolio Online)
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Online access (Portfolio Online)
OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products Phone: 133 665
International: +61 2 4224 1335
Email: General Enquiry Form
AustChoice Phone: 1800 333 900
International: +61 3 6281 7207
Email: info@austchoice.com.au
AustChoice Website
Online access (IOOF Online)

Advisers

ProductsContact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: clientfirst@ioof.com.au
Adviser online access
IOOF Pursuit
IOOF Portfolio Service
LifeTrack
Phone: 1800 913 118
International: +61 3 8614 4967
Email: clientfirst@ioof.com.au
Adviser online access (Portfolio Online)
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Adviser online access (Portfolio Online)
IOOF Alliances
(Self-licensed AFSL solutions)
Phone: 1800 205 951
Email: andy.marshall@ioof.com.au
AustChoicePhone: 1800 333 900
International: +61 3 6281 7207
Email: info@austchoice.com.au
AustChoice website
Adviser online access (IOOF Online)

Office details

Mailing addresses

If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.

OfficeStreet AddressMailing Address
Registered office
Australia
IOOF Holdings Ltd
ABN 49 100 103 722
Level 6, 161 Collins Street
Melbourne VIC 3000
IOOF Holdings Ltd
GPO Box 264
Melbourne VIC 3001

Office locations
OfficeStreet Address
VictoriaLevel 6, 161 Collins Street
Melbourne VIC 3000
New South Wales and Australian Capital TerritoryThe Bond
Level 3, 30 Hickson Road
Millers Point NSW 2000
Queensland and Northern TerritoryLevel 8, 200 Mary Street
Brisbane QLD 4000
Western AustraliaLevel 28, Central Park
152-158 St Georges Terrace
Perth WA 6000
TasmaniaLevel 9, 59 Liverpool Street
Hobart TAS 7000

(Vodafone building)
South AustraliaLevel 1, 44 Pirie Street
Adelaide SA 5000

Shareholders

CompanyContact details
Boardroom InvestorServeBoardroom Pty Limited
Level 12,
Grosvenor Place
225 George Street
Sydney NSW 2000
Phone: 1300 552 203 (Australia only)
International: + 612 8016 2893

Boardroom website

Media enquires

Rachel Scully
Head of Corporate Affairs
Email: rachel.scully@ioof.com.au
Phone: 03 8614 4530