To better reflect the organisation we are today, and our focus on creating financial wellbeing for all Australians, we are rebranding our corporate identity from IOOF to Insignia Financial. Read more
Understanding financial advice
Financial life goals
Tools and resources
Understanding investing
Products and services
Investing with IOOF
Understanding super
Your retirement goals
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We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the form below.
Read more about our complaints processing procedure
In order to help you with account specific information, our Support member will ask you to identify yourself. Please provide this information upfront so it takes less time for us to help you.
Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday). For other contact details please click on the links below.
MAILING ADDRESSES
If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.
Office locations
We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the contact form above.
Australian call centre
Free from landlines and most mobile phones
From 8am to 6pm AEST
Monday-Friday
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