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Our approach to managing the impacts of Coronavirus

The negative impacts of the Coronavirus (COVID-19) are continuing to impact the global economy and the wellbeing of Australians. However, we remain committed to delivering what matters to our clients and business partners during this difficult time and have the people, technology and systems in place to support you.

If you have applied for early access to your super, the ATO will inform us within 72 hours. We will then process your payment within seven days.

Coronavirus crisis – market updates and support for you and your family

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Australian call centre

1800 913 118

Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.

Clients

Department	Contact details
IOOF Employer Super IOOF Pension IOOF Personal Super IOOF Essential	Phone: 1800 913 118 International: +61 3 8614 4967 Email: ClientFirst@ioof.com.au Online access (IOOF Online)
IOOF Pursuit IOOF Portfolio Service LifeTrack	Phone: 1800 913 118 International: +61 3 8614 4967 Email: ClientFirst@ioof.com.au Online access (Portfolio Online)
IOOF MultiMix IOOF MultiSeries IOOF WealthBuilder	Phone: 1800 002 217 Email: investorservicesemails@ioof.com.au Online access (Portfolio Online)
OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products	Phone: 133 665 International: +61 2 4224 1335 Email: General Enquiry Form
AustChoice	Phone: 1800 333 900 International: +61 3 6281 7207 Email: info@austchoice.com.au AustChoice Website Online access (IOOF Online)

Advisers

Products	Contact details
IOOF Employer Super IOOF Pension IOOF Personal Super IOOF Essential	Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@ioof.com.au Adviser online access
IOOF Pursuit IOOF Portfolio Service LifeTrack	Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@ioof.com.au Adviser online access (Portfolio Online)
IOOF MultiMix IOOF MultiSeries IOOF WealthBuilder	Phone: 1800 002 217 Email: investorservicesemails@ioof.com.au Adviser online access (Portfolio Online)
IOOF Alliances (Self-licensed AFSL solutions)	Phone: 1800 205 951 Email: andy.marshall@ioof.com.au
AustChoice	Phone: 1800 333 900 International: +61 3 6281 7207 Email: info@austchoice.com.au AustChoice website Adviser online access (IOOF Online)

Office details

Mailing addresses

If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.

Office	Street Address	Mailing Address
Registered office Australia	IOOF Holdings Ltd ABN 49 100 103 722 Level 6, 161 Collins Street Melbourne VIC 3000	IOOF Holdings Ltd GPO Box 264 Melbourne VIC 3001

Office locations

Office	Street Address
Victoria	Level 6, 161 Collins Street Melbourne VIC 3000
New South Wales and Australian Capital Territory	The Bond Level 3, 30 Hickson Road Millers Point NSW 2000
Queensland and Northern Territory	Level 8, 200 Mary Street Brisbane QLD 4000
Western Australia	Level 28, Central Park 152-158 St Georges Terrace Perth WA 6000
Tasmania	Level 9, 59 Liverpool Street Hobart TAS 7000 (Vodafone building)
South Australia	Level 1, 44 Pirie Street Adelaide SA 5000

Shareholders

Company	Contact details
Boardroom InvestorServe	Boardroom Pty Limited Level 12, Grosvenor Place 225 George Street Sydney NSW 2000 Phone: 1300 552 203 (Australia only) International: + 612 8016 2893 Boardroom website

Media enquires

Rachel Scully
Head of Corporate Affairs
Email: rachel.scully@ioof.com.au
Phone: 03 8614 4530

Managing the impacts of COVID-19 crisis