Managing the impacts of COVID-19 crisis

As the COVID-19 crisis continues, our priority is the health and wellbeing of our people, clients and the community.
We’re here to help. Our people, systems and technology are in place to support you every step of the way.
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Australian call centre

1800 913 118

Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.

Clients

Department Contact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: ClientFirst@ioof.com.au
Online access (IOOF Online)
IOOF Pursuit
IOOF Portfolio Service
LifeTrack
Phone: 1800 913 118
International: +61 3 8614 4967
Email: ClientFirst@ioof.com.au
Online access (Portfolio Online)
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Online access (Portfolio Online)
OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products Phone: 133 665
International: +61 2 4224 1335
Email: General Enquiry Form

Advisers

ProductsContact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: clientfirst@ioof.com.au
Adviser online access
IOOF Pursuit
IOOF Portfolio Service
LifeTrack
Phone: 1800 913 118
International: +61 3 8614 4967
Email: clientfirst@ioof.com.au
Adviser online access (Portfolio Online)
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Adviser online access (Portfolio Online)
IOOF Alliances
(Self-licensed AFSL solutions)
Phone: 1800 205 951
Email: andy.marshall@ioof.com.au

Office details

Mailing addresses

If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.

OfficeStreet AddressMailing Address
Registered office
Australia
IOOF Holdings Ltd
ABN 49 100 103 722
Level 6, 161 Collins Street
Melbourne VIC 3000
IOOF Holdings Ltd
GPO Box 264
Melbourne VIC 3001

Office locations
OfficeStreet Address
VictoriaLevel 6, 161 Collins Street
Melbourne VIC 3000
New South Wales and Australian Capital TerritoryThe Bond
Level 3, 30 Hickson Road
Millers Point NSW 2000
Queensland and Northern TerritoryLevel 11, 200 Mary Street
Brisbane QLD 4000
Western AustraliaLevel 28, Central Park
152-158 St Georges Terrace
Perth WA 6000
TasmaniaLevel 9, 59 Liverpool Street
Hobart TAS 7000

(Vodafone building)
South AustraliaLevel 1, 44 Pirie Street
Adelaide SA 5000

Shareholders

CompanyContact details
Boardroom InvestorServeBoardroom Pty Limited
Level 12
Grosvenor Place
225 George Street
Sydney NSW 2000
Phone: 1300 552 203 (Australia only)
International: + 612 8016 2893

Boardroom website
IOOFRachel Scully
Head of Investor Relations and PR
Email: rachel.scully@ioof.com.au
Phone: 03 8614 4530

Media enquires

Rachel Scully
Head of Investor Relations and PR
Email: rachel.scully@ioof.com.au
Phone: 03 8614 4530