Search

Contact us

If you need help or want to contact us, complete the online enquiry form below or select another contact from the drop down menu.

Online enquiry

* Denotes mandatory field

Personal information you provide to us will be used in accordance with our Privacy Policy.

Locations

Our offices are listed below. If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.


Office Street Address Mailing Address
Victoria Level 6, 161 Collins Street
Melbourne VIC 3000
GPO Box 264
Melbourne VIC 3001
New South Wales and Australian Capital Territory The Bond
Level 3, 30 Hickson Road
Millers Point NSW 2000
Locked Bag 4004
QVB Post Office
Sydney NSW 1230*
Queensland and Northern Territory Level 8, 200 Mary Street
Brisbane QLD 4000
GPO Box 2684
Brisbane QLD 4001*
Western Australia Level 28, Central Park
152-158 St Georges Terrace
Perth WA 6000
PO Box 7008
Cloisters Square WA 6850*
Tasmania 169 Liverpool Street
Hobart TAS 7000
GPO Box 264
Melbourne VIC 3001
South Australia Level 1, 44 Pirie Street
Adelaide SA 5000
GPO Box 264
Melbourne VIC 3001
Registered Office IOOF Holdings Ltd
ABN 49 100 103 722
Level 6, 161 Collins Street
Melbourne VIC 3000

IOOF New Zealand
Level 4, 85 Fort Street
Auckland Central 1010

120 Bank Street
Whangarei 0140
IOOF Holdings Ltd
GPO Box 264
Melbourne VIC 3001


IOOF New Zealand
PO Box 105-684
Auckland 1143

PO Box 1190
Whangarei 0140

* Please note that contribution cheques and forms should be sent to the Melbourne PO Box so they don’t need to be rerouted which will aid in processing times.

Members

Company Contact details
IOOF General enquiries: 1800 062 963
Email: clientservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
IOOF Pursuit
IOOF Portfolio Service
LifeTrack          
Phone: 1800 062 963
Email: clientservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
IOOF Employer Super
(formerly Spectrum Super)
General enquiries: 1800 333 500
Email: employersuper@ioof.com.au
Online access: https://client.ioofonline.com.au/ioof/

IOOF Personal Super
IOOF Pension

General enquiries: 1800 333 500
Email: email@ioof.com.au
Online access: https://www.ioofonline.com.au

IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder          
Phone: 1800 002 217
Email: clientservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
IOOF ReceptionMelbourne office: (03) 8614 4400
Sydney office: (02) 9028 1000
International: +61 3 8614 4400
Brands and companies under the IOOF group
Company Contact details
AustChoice Phone: 1800 333 900
Intl: +61 3 6281 7207
Email: info@austchoice.com.au
Online access: https://client.portfolioonline.com.au/austchoice/
Australian Executor Trustees Phone: 1800 254 180
Email: AETClientServices@aetlimited.com.au
Website: www.aetlimited.com.au
Bridges Financial Services Pty Ltd (Bridges) Phone: 1800 645 303
Website: www.bridges.com.au
Consultum Phone: 1800 062 134
Email: info@consultum.com.au
Website: www.consultum.com.au
Lonsdale Phone: 1300 566 732
Email: office@lonsdale.com.au
Online access: https://www.lonsdale.com.au
Ord Minnett Phone: 1800 221 697
Email: contact@ords.com.au
Website: www.ords.com.au
Shadforth Financial Group Phone: 1300 308 440
Email: contactus@sfg.com.au
Website: www.sfg.com.au

Advisers

Company Contact details
IOOF Adviser services: 1800 659 634
International: +61 3 8614 4400
Email: adviserservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
IOOF Alliances Self-licensed AFSL solutions: 1800 205 951
Email: andy.marshall@ioof.com.au
IOOF Datafeeds For any questions, new registrations or updates to any exiting registrations, please complete our datafeed support request webpage.

View our adviser datafeeds registration process.
IOOF Employer Super Adviser services: 1800 333 909
Email: employersuper@ioof.com.au
Online access: https://adviser.ioofonline.com.au/#/login
IOOF Personal Super
IOOF Pension
General enquiries: 1800 333 909
Email: email@ioof.com.au
Online access: https://adviser.ioofonline.com.au/#/login
IOOF MultiMix
IOOF Portfolio Service
IOOF Pursuit
IOOF WealthBuilder
LifeTrack
IOOF MultiSeries          
Adviser services: 1800 659 634
Email: adviserservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
Brands and companies under the IOOF group
Company Contact details
AustChoice Adviser services: 1800 333 909 or 03 6281 7209
Email: info@austchoice.com.au
Online access: https://adviser.ioofonline.com.au/#/login
Australian Executor Trustees Adviser services: 1800 254 180
Email: AETClientServices@aetlimited.com.au
Website: www.aetlimited.com.au
Bridges Financial Services Pty Ltd (Bridges) Adviser services: 1800 000 946
Consultum Adviser services: 1800 062 134
Email: info@consultum.com.au
Website: www.consultum.com.au
Lonsdale Financial Group Adviser services: 1300 566 732
Email: office@lonsdale.com.au
Website: www.lonsdale.com.au
Ord Minnett Adviser services: 1800 221 697
Email: contact@ords.com.au
Website: www.ords.com.au
Shadforth Financial Group Adviser services: 1300 308 440
Email: contactus@sfg.com.au
Website: www.sfg.com.au

Employers

Company Contact details
IOOF Phone: 1800 333 500
Email: employersuper@ioof.com.au
Online access: http://www.ioof.com.au/login
IOOF Employer Super Phone: 1800 333 500
Email: employersuper@ioof.com.au
Online access: https://client.ioofonline.com.au/ioof/
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder          
Phone: 1800 002 217
Email: info@ioof.com.au
Online access: https://www.portfolioonline.com.au
IOOF Portfolio Service
IOOF Pursuit
Phone: 1800 062 963
Email: clientservices@ioof.com.au
Online access: https://www.portfolioonline.com.au
Brands and companies under the IOOF group
Company Contact details
AustChoice Phone: 1800 333 900
Intl: +61 3 6281 7207
Email: info@austchoice.com.au
Online access: https://austchoice.portfolioonline.com.au
Australian Executor Trustees Phone: 1800 254 180
Email: AETClientServices@aetlimited.com.au
Website: www.aetlimited.com.au
Bridges Financial Services Pty Ltd (Bridges) Phone: 02 9028 1000
Freecall: 1800 645 303
Website: www.bridges.com.au
Consultum Phone: 1800 062 134
Email: info@consultum.com.au
Website: www.consultum.com.au
Lonsdale Financial GroupAdviser services: 1300 566 732
Email: office@lonsdale.com.au
Website: www.lonsdale.com.au
Ord Minnett Phone: 1800 221 697
Email: contact@ords.com.au
Website: www.ords.com.au

General enquiry

Company Contact details
IOOF General enquiries: 1800 062 963
Melbourne office: (03) 8614 4400
Sydney office: (02) 9028 1000
International: +61 3 8614 4400

Shareholders

Phone: 1300 552 203 (Australia only)

Phone: + 612 8016 2893

Media enquires

Rachel Scully
Head of Corporate Affairs
Email: rachel.scully@ioof.com.au
Phone: 03 8614 4530

Complaints

If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please contact us on:

Free call: 1800 062 963

By writing:
Manager, Customer Care
IOOF Investment Management Limited
GPO Box 264
MELBOURNE VIC 3001

Where possible, concerns will be resolved straightaway.

If further investigation is required, our Customer Care team will acknowledge your complaint in writing and will consider and deal with your complaint as quickly as possible. We are required by law to deal with superannuation related complaints within 90 days, and non-superannuation related complaints within 45 days (except for Credit complaints where a response is required within 21 days).

If you are not satisfied with our handling of your complaint or a decision we have made in relation to your complaint, you may contact an external dispute resolution scheme:

  • If your complaint relates to a superannuation product or service you can contact the Superannuation Complaints Tribunal (SCT) by calling 1800 367 287, or by writing to the SCT at Locked Bag 3060, GPO Melbourne, VIC, 3001.
  • If your complaint relates to a non-superannuation product or service, you can contact the Financial Ombudsman Service (FOS), by calling 1800 367 287, or by writing to FOS at GPO Box 3, Melbourne, VIC, 3001.

These services are available free of charge to you, but can only hear your complaint after you have first made use of our internal complaints handling arrangements (as explained above).