Oasis Fund Management Limited

About Oasis Fund Management Limited
ABN 38 106 045 050 (Oasis)

Oasis provides a broad range of customised product solutions for its customers, delivering responsive and efficient Wrap administration solutions.

Oasis is part of the IOOF Group of companies comprising IOOF Holdings Limited ABN 49 100 103 722 and its related bodies corporate.

Oasis is an issuer of wrap products and provides all compliance and capital adequacy requirements for its clients’ products. Oasis outsources its administration function to Macquarie Investment Management Limited (Macquarie).

Oasis holds an Australian Financial Services Licence (AFSL No 274331) and a Registrable Superannuation Entity Licence (RSE Licence No. L0001755) which allows it to issue wrap products. Under these licences Oasis is required to provide its customers with regular updates and reporting on its wrap products.

Oasis Fund Management Limited

Oasis Fund Management Limited (ABN 38 106 045 050, RSE L0001755) has been granted an RSE licence, and as a licensee, has obtained registration of its registrable superannuation entity as follows:

Oasis Superannuation Master Trust ABN 81 154 851 339 RSE R1004939

Policies

Policies can be viewed by clicking on the links below:

Product Disclosure Statements

Product Disclosure Statements can be accessed by clicking on the links below:

Retirement Income Covenant

The Retirement Income Strategy can be accessed by clicking on the link below:

Annual Reports

Annual Reports can be accessed by clicking on the links below:

Member Outcome Assessments

The Member Outcome Assessments for the year ended 30 June 2021 can be accessed below:

Portfolio Holdings Disclosure

View the underlying assets for our managed funds by clicking here

Insurance through super can be a cost-effective way to help provide a secure financial future in the event of death, disability or temporary setback due to an illness or injury.

Oasis Fund Management Limited (Oasis) is committed to the continuous improvement of its insurance arrangements to its members.

Claims

Oasis as Trustee of the Oasis Superannuation Master Trust will oversee and help members or beneficiaries with the claims process.

We understand that when you need to claim it can be a very difficult and emotional time. We aim to make the claims process as straightforward as possible. We have specialist teams to help you through the claim process. Please find your type of cover below and follow the steps outlined.

Type of cover Product name How to claim
Group insurance (issued by Zurich Australia Limited)
  • Mentor Superannuation Master Trust
  • Voyage Superannuation Master Trust
  • Wealthtrac Superannuation Master Trust
If you wish to make an insurance claim or request a release of superannuation funds due to financial hardship, please contact your financial adviser or call our Customer Services team on 1800 093 141 weekdays between 8.00am and 7.00pm (Sydney time).
 
Please notify us as soon as practicable after the insured event so the appropriate claims forms can be sent to you to complete and lodge your claim.
OneCare retail insurance (issued by Zurich Australia Limited)
  • Mentor Superannuation Master Trust
  • Voyage Superannuation Master Trust
  • Wealthtrac Superannuation Master Trust
If you wish to make an insurance claim, please contact your financial adviser or call the insurer’s Claims Helpline on 1300 555 250 weekdays between 8.30am and 6.00pm (Sydney time). You should lodge your claim as soon as practicable after the insured event to enable a complete assessment of your claim.
 
If you wish to request a release of superannuation funds due to financial hardship, please contact your financial adviser or call our Customer Services team on 1800 093 141 weekdays between 8.00am and 7.00pm (Sydney time).

Please refer to our Claims Philosophy document to understand how we approach the pursuit and assessment of claims on behalf of a fund member or particular beneficiary.

Complaints

Your adviser is your first point of contact for enquiries, complaints or to provide feedback. Alternatively, if you have a complaint about our products or service (or wish to obtain further information about the status of an existing complaint), please:

Call us on:

Phone: 1800 893 141
(International number): +61 02 8245 3759
Email: service@wrapinvest.com.au
Write to: GPO Box 3154 Sydney NSW 2001

Where possible, concerns will be resolved straight away.

Where this is not possible or further investigation is required to resolve your complaint, our Customer Services team will acknowledge your complaint within 1 business day and will consider and respond to your complaint as quickly as possible. At any stage you’re welcome to contact your assigned case manager for an update on the progress of your complaint.

Your complaint will be reviewed in line with our principles:

  • Be human
    We treat those around us the way we’d like to be treated – openly, honestly and respectfully.
  • Deliver what matters
    We make sure we understand what matters to every client and we make it happen.
  • Stronger together
    Only by working together can we truly serve our clients.
  • Keep it simple
    We remove complexity.
  • Do what’s right, not what’s easy
    We back ourselves to make the right call. We speak up.

If you are not satisfied with the resolution offered, you can lodge a complaint with the Australian Financial Complaints Authority (AFCA). AFCA provides fair and independent complaint resolution service that is free to consumers.

Website: www.afca.org.au
Phone: 1800 931 678 (free call)
Email: info@afca.org.au
Write to: Australian Financial Complaints Authority, GPO Box 3, Melbourne VIC 3001

There are some time limits for lodging certain complaints. This includes complaints about the payment of a death benefit, which you must lodge with AFCA within 28 days of being given our written decision.

Cancelling or changing your insurance cover

Subject to your policy terms and conditions, if you would like to make changes to your insurance cover including increasing, reducing or cancelling cover, please call us on 1800 893 141 for assistance and further instructions. Alternatively, contact your financial adviser.

Consequences of cancelling or changing your insurance cover

Cancellation of your insurance cover means:

  • you won’t be able to make a claim for insurance benefits for events or conditions that arise from the date of cancellation; and
  • insurance fees will no longer be deducted from your account.

If you’re replacing the insurance cover with alternate insurance cover, it’s recommended you wait for the replacement cover to be in place before cancelling your existing insurance cover.

If you have cancelled or reduced your cover and you wish to obtain insurance cover again or increase your cover, you’ll need to make an insurance application. As your application will be subject to health assessment and acceptance by the Insurer, you may not be able to obtain insurance cover, or your cover may be subject to terms and conditions applied by the Insurer.

We recommend speaking to a financial adviser before making any decision regarding your insurance cover.

Intention of providing insurance cover

We provide you with peace of mind with a range of insurance cover options. Insurance cover varies for each product, for details, including definitions and how these will be applied in practice, check the insurer’s Product Disclosure Statement.

Death cover helps protect the financial future of your loved ones in case of your death. It may also be payable if you are diagnosed with a terminal illness.

Total and Permanent Disability cover provides support should you suffer a lifelong disability due to illness or injury that prevents you from working.

Income Protection cover provides financial support in an event of temporary setback due to an illness or injury that prevents you from working.

To find out what insurance cover you have, contact us.

Benefits and cost of insurance in super

Holding insurance through super can provide peace of mind, knowing that should the unexpected happen, you can continue to look after the ones you love, even if you aren’t around. There are different types of insurance cover available, depending on your superannuation product, such as Income Protection, Total and Permanent Disability cover and Death cover. It’s important to research and choose the superannuation product and insurance cover that best suits you and your circumstances.

As insurance fees are deducted from your superannuation account, they are generally tax effective and don’t impact your take home pay. However, it’s important to remember that insurance fees are deducted from your superannuation account. This means less money available to invest, and over the long term, less for your retirement, unless you contribute extra to cover the cost of the insurance fees deducted from your account.

As life changes, your insurance needs may change too. It’s important to review your cover regularly to make sure it continues to be right for you and insurance fees aren’t unnecessarily reducing your super balance.

Further information on insurance inside super is available through the Australian Government’s MoneySmart website.

Key documents

Oasis Claims Philosophy Document

 

Contact details

Phone: 1800 893 141

Email: service@wrapinvest.com.au

Head office:
Level 1, 800 Bourke St
Docklands VIC 3008

Postal address:
GPO Box 3154
Sydney NSW 2001


Important information: This information is issued by Oasis Fund Management Limited (Trustee) (ABN 38 106 045 050, RSE L0001755, AFSL 274331). The Trustee is a member of the IOOF group of companies comprising IOOF Holdings Ltd (ABN 49 100 103 722) (IOOF) and its related bodies corporate. IOOF, the Trustee and its related bodies corporate and associated entities do not guarantee the repayment of capital, the performance of, or any rate of return of an investment in the products issued by the Trustee. Such an investment is subject to investment risk and other risks, including delays in the repayment of capital and loss of income and principal invested. Past performance is not an indication of future performance.

The information provided is of a general nature and does not take into account your personal needs, financial circumstances or objectives. Before acting on this information, you must consider the appropriateness of the information, having regard to your needs, financial circumstances and objectives. You must also read the relevant PDS, this information and any other current disclosure documents which are available by calling Customer Services on 1800 893 141 before making any investment decision.

Reports produced on this site relies on information provided to us from a number of sources and as such the Trustee make no representations as to the accuracy or completeness of this information and its suitability for your intended use. To the extent permitted by law, the Trustee does not accept any responsibility or liability arising from your use of this information.

The information on this website is current as at the date of publication and may be subject to change. For further information, please contact Customer Services on 1800 893 141.