Messaging terms and conditions of use

There are a few things that you should be aware of when using our messaging service:

  • To enable us to assist you with your queries, we may access your personal information or request that you provide certain details in a secure form. Any personal information we retain will be handled in accordance with our privacy policy.
  • Any information we provide in these messages does not take into account your objectives, financial situation or needs. Before you act on any information provided, please consider whether the information is appropriate for you having regard to your objectives, financial situation and needs, and if necessary or appropriate, seek professional advice.
  • The content of these messages may be retained for monitoring, training and compliance purposes. Please close this chat box and contact us through another method if you prefer to not have your message retained.
  • All representations, facts and opinions provided are given in good faith, based on our understanding of the information you provide us, and are believed to be accurate and reliable as at today's date but we do not represent that the information in this message is accurate, complete or up-to-date and we accept no liability if it is not.
  • Before making a decision to acquire a financial product, you should obtain and read the Product Disclosure Statement (PDS) relating to that product. If you would like a copy of a PDS relating to a particular product, please let us know. You can obtain a copy at or by calling us on 1800 913 118.