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About our complaints process

We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the form below.

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1800 913 118

Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.

MAILING ADDRESSES

If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.

Office	Street Address	Mailing Address
Registered office Australia	Insignia Financial Ltd ABN 49 100 103 722 Level 1, 800 Bourke Street Docklands VIC 3008	IOOF Holdings Ltd GPO Box 264 Melbourne VIC 3001

Office locations

Office	Street Address
Victoria	Level 1, 800 Bourke Street Docklands VIC 3008
New South Wales and Australian Capital Territory	30 The Bond Level 3, 30 Hickson Road Millers Point NSW 2000
Queensland and Northern Territory	Level 11, 200 Mary Street Brisbane QLD 4000
Western Australia	Level 28, Central Park 152-158 St Georges Terrace Perth WA 6000
Tasmania	Level 9, 59 Liverpool Street Hobart TAS 7000 (Vodafone building)
South Australia	Level 1, 44 Pirie Street Adelaide SA 5000

Department	Contact details
eXpand	Phone: 1800 517 124 Email: clientfirst@myexpand.com.au Online access (eXpand Online)
IOOF Employer Super IOOF Pension IOOF Personal Super IOOF Essential	Phone: 1800 913 118 International: +61 3 8614 4967 Email: ClientFirst@ioof.com.au Online access (IOOF Online)
IOOF MultiMix IOOF MultiSeries IOOF WealthBuilder	Phone: 1800 002 217 Email: investorservicesemails@ioof.com.au Online access (Portfolio Online)
OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products	Phone: 133 665 International: +61 2 8366 1505 Email: General Enquiry Form

Products	Contact details
eXpand	Phone: 1800 517 124 Email: clientfirst@myexpand.com.au Adviser online access
IOOF Employer Super IOOF Pension IOOF Personal Super IOOF Essential	Phone: 1800 913 118 International: +61 3 8614 4967 Email: clientfirst@ioof.com.au Adviser online access
IOOF MultiMix IOOF MultiSeries IOOF WealthBuilder	Phone: 1800 002 217 Email: investorservicesemails@ioof.com.au Adviser online access (Portfolio Online)
IOOF Alliances (Self-licensed AFSL solutions)	Phone: 0419 416 076 Email: andy.marshall@ioof.com.au

Company	Contact details
Boardroom InvestorServe	Boardroom Pty Limited Level 12 Grosvenor Place 225 George Street Sydney NSW 2000 Phone: 1300 552 203 (Australia only) International: + 612 8016 2893 Boardroom website
IOOF	Andrew Ehlich General Manager, Capital Markets Email: Andrew.Ehlich@ioof.com.au Phone: 0407 223 044

Kristen Allen
General Manager, Corporate Affairs & Reputation
Email: Kristen.Allen@ioof.com.au

About our complaints process

Annual statements and reports

Ask a question

Complete the form below to help us direct your message to the right person.

About our complaints process

Add your complaint in writing below

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Australian call centre

1800 913 118

About our complaints process

1800 913 118

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