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About our complaints process

We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the form below.

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Australian call centre

1800 913 118

Free from landlines and most mobile phones (from 8am to 6pm AEST Monday-Friday).
For other contact details please click on the links below.

MAILING ADDRESSES

If you would like to know the address of our other offices, including financial advisers, you can use our financial adviser search.

Office Street Address  Mailing Address
Registered office Australia IOOF Holdings Ltd
ABN 49 100 103 722
Level 6, 161 Collins Street
Melbourne VIC 3000
IOOF Holdings Ltd
GPO Box 264
Melbourne VIC 3001

Office locations

Office Street Address
Victoria Level 6, 161 Collins Street
Melbourne VIC 3000
New South Wales and Australian Capital Territory  The Bond
Level 3, 30 Hickson Road
Millers Point NSW 2000
Queensland and Northern Territory Level 11, 200 Mary Street
Brisbane QLD 4000
Western Australia Level 28, Central Park
152-158 St Georges Terrace
Perth WA 6000
Tasmania Level 9, 59 Liverpool Street
Hobart TAS 7000

(Vodafone building)
South Australia Level 1, 44 Pirie Street
Adelaide SA 5000
 Department Contact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: ClientFirst@ioof.com.au
Online access (IOOF Online)
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Online access (Portfolio Online)
OnePath Superannuation, Pensions & Investments – OneAnswer Frontier, OneAnswer and Integra products Phone: 133 665
International: +61 2 4224 1335
Email: General Enquiry Form

 Products Contact details
IOOF Employer Super
IOOF Pension
IOOF Personal Super
IOOF Essential
Phone: 1800 913 118
International: +61 3 8614 4967
Email: clientfirst@ioof.com.au
Adviser online access
IOOF MultiMix
IOOF MultiSeries
IOOF WealthBuilder
Phone: 1800 002 217
Email: investorservicesemails@ioof.com.au
Adviser online access (Portfolio Online)
IOOF Alliances
(Self-licensed AFSL solutions)
Phone: 1800 205 951
Email: andy.marshall@ioof.com.au
Company Contact details
Boardroom InvestorServe Boardroom Pty Limited
Level 12
Grosvenor Place
225 George Street
Sydney NSW 2000
Phone: 1300 552 203 (Australia only)
International: + 612 8016 2893

Boardroom website
IOOF
Cary Helenius
Executive Director, Market Eye
Email: investorrelations@ioof.com.au
Phone: 0403 125 014
Noha Habib
Senior Account Director, Symbol Strategic Communications
Email: ioof@symbolstrategic.com.au
Phone: 0449 571 078

About our complaints process

We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the contact form above.

1800 913 118

Australian call centre

Free from landlines and most mobile phones

From 8am to 6pm AEST

Monday-Friday