Our approach to managing the impacts of Coronavirus
The negative impacts of the Coronavirus (COVID-19) have grown significantly in recent days. We’re closely monitoring the situation so that we can ensure the safety, health and welfare of our advisers, clients, business partners and any others we interact with. We are here to help.
Government changes to super in response to the Coronavirus
In response to the Coronavirus, the Government is making some temporary changes to super including:
- early access to super for people facing financial stress
- a reduction in the minimum superannuation drawdown rates for retirees.
More information on the Government’s super changes, other Government support, plus an update on how IOOF has been affected by the Coronavirus and how we continue to conduct our work is available here.
To make sure we stay connected with you, please ensure your contact details are current. You can do this in the form below under ‘I want to: Change my contact details’.
We appreciate your patience and ongoing support.
Complete the form below to help us direct your message to the right person.
Required fields are marked with an asterisk (*).
About our complaints process
Content to appear when the Make a complaint options is selected on any of the drop downs. We take all complaints very seriously. If you have a complaint about an IOOF product or service (or wish to obtain further information about the status of an existing complaint), please call us 1800 913 118 or fill the form below.
Read more about our complaints processing procedure
Ask a question or leave your feedback
Change residential address
To change your address we need all of the following details:
* Denotes mandatory field
Personal information you provide to us will be used in accordance with our Privacy Policy.
Verification details (optional)
In order to help you with account specific information, our Support member will ask you to identify yourself. Please provide this information upfront so it takes less time for us to help you.