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Our approach to managing the impacts of Coronavirus

The negative impacts of the Coronavirus (COVID-19) are continuing to impact the global economy and the wellbeing of Australians. We are following the Government’s advice about the most effective and appropriate actions to take with our highest priority being the safety, health and welfare of our people, advisers, clients and business partners.

We remain committed to delivering what matters to our clients and business partners during this difficult time and have the people, technology and systems in place to support you.

We are currently experiencing a high volume of enquiries and with most of our people now working from home, whilst not intended, you may experience a short delay in us responding to you.

If you have applied for early access to your super, the ATO will inform us within 72 hours. We will then process your payment within seven days. If you have not submitted your application via myGov yet, you need to apply directly through www.my.gov.au

We appreciate your patience and ongoing support.

Coronavirus crisis – market updates and support for you and your family

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