Migration timeline
Phase two registration
As new accounts in eXpand and IOOF Essential are created for your clients on migration, you will be maintained as the nominated adviser.
What do I need to do?
You will have access your clients’ accounts via IOOF Online. If you haven’t registered for IOOF Online please contact us.
Have eXpand and IOOF Essential been added to your Licensee's Approved Product List? If you are unsure, contact us and we can step you through the process.
Communications to clients
OCTOBER 2021
We will provide detailed communications outlining everything clients need to be aware of. We will keep you fully informed prior to any communications being sent to clients.
- A Significant Event Notice (SEN) issued at least 30 days prior to the migration. The SEN will include a website link to the relevant Product Disclosure Statement.
- A confirmation of the closure of the existing account.
- A Welcome Letter issued to provide details of the new account and confirmation of the migration.
Transaction freezes
15 november to 6 December 2021
There will be a transaction freeze period to support the migration. The freeze period will mean a temporary suspension on withdrawals, contributions, transfers and trade instructions to support the migration of data and assets.
From 6 December, the transaction freeze period will end, and all new transactions will be processed into the new account.
Phase two transaction freeze period
| Transaction type | Freeze begins | What it means |
|---|---|---|
| New business | 1 October | You will not be able to submit a Pursuit Select new business application after this date |
| In-specie transfer |
22 October | You will not be able to submit an in-specie Transfer after this date |
| Switch (buy and sell from one holding to another ) |
15 November | You will not be able to submit a switch after this date |
| Withdrawal | 15 November | You will not be able to submit a withdrawal after this date |
| Super to Pension transfer | 15 November | You will not be able to submit a super to pension transfer after this date |
| Trade (buy or sell to or from cash) |
18 November | You will not be able to submit a trade after this date |
| Contribution | 2 December | Contributions submitted after this date will be processed to the new account. Please ensure your client updates their USI details with their employer. |
Migration December 2021
| From | To | When |
|---|---|---|
|
IOOF Pursuit Select |
eXpand |
3 December |
|
Annex - IOOF Pursuit Select |
eXpand |
3 December |
|
IOOF Pursuit Select for Count |
eXpand |
3 December |
|
IOOF Pursuit Select for Plan B |
eXpand |
3 December |
|
IOOF Pursuit Select for Infocus |
eXpand |
3 December |
|
Annex - IOOF Pursuit Focus |
IOOF Essential |
3 December |
|
IOOF Pursuit Focus for Infocus |
eXpand |
3 December |
| IOOF Pursuit Core | eXpand | 3 December |