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Our approach to managing the impacts of Coronavirus

The negative impacts of the Coronavirus (COVID-19) have grown significantly in recent days. We’re closely monitoring the situation so that we can ensure the safety, health and welfare of our advisers, clients, business partners and any others we interact with. We continue to follow the Australian Government’s advice about the most effective and appropriate actions to take.

Important changes to superannuation
On 22 March 2020, the Government announced a set of superannuation measures to help people who have been significantly financially impacted by the Coronavirus situation.  These include:

  • early access to super for people facing financial stress of up to $10,000 in 2019/20 and $10,000 in 2020/21. From mid-April 2020, eligible members can apply directly to the Australian Taxation Office (ATO) through the mygov website. You will need to have your mygov account linked to your ATO account. Please note, many Australians are trying to access the mygov website, so you may experience delays. We suggest you try again later in the week and refer to the Government’s website for further information at treasury.gov.au/coronavirus/households. We’re here to help. If you decide to apply, contact us to make sure we have your correct personal and bank details. To find out more, visit the Government’s website at treasury.gov.au/coronavirus/households
  • a reduction in the minimum superannuation drawdown rates for retirees.

Other Government support includes:

  • a ‘Coronavirus supplement’ of $550 per fortnight for people receiving the ‘Job Seeker’ allowance and other benefits.
  • two separate $750 payments to social security, veteran and other income support recipients.
  • a reduction in social security deeming rates of a further 0.25%, to assist Age Pensioners.

You can find out more about the above measures and the Government’s Economic Response to the Coronavirus at treasury.gov.au/coronavirus

How has IOOF been affected?
As a technologically advanced organisation, disruption to our business has been minimal. We recently carried out a two-day ‘work from home’ trial to help us address any issues which may arise if our people are unable to attend our offices. The trial successfully demonstrated our sound business continuity preparedness and all our people are now working from home, except for a small number of people who are required to perform essential functions in the office.

We’ve had to adjust to this new way of working. When you call us you may hear kids, pets or a washing machine in the background or experience minor delays – but please be assured our teams are on hand to answer your queries. Pleasingly, even with the influx of calls, our response times have remained very low (minutes versus hours).

Protecting the security and privacy of our client data is legally required and very important to us. A large proportion of our people already regularly work remotely, so we’ve had appropriate cybersecurity, privacy systems and processes already in place to secure sensitive information.

We are ready to support you
The Coronavirus situation will affect each individual differently, so we will personalise the support we provide depending on your particular circumstances wherever possible. Please contact your IOOF representative if you are facing any difficulties or issues and we will work collaboratively with you to meet these challenges.

What changes have we made to the way we normally conduct business?
In line with the Australian Government’s advice, we’ve cancelled all domestic and international travel for our people. We’ve requested that meetings between our people and clients, service providers or other external parties be held via remote means, such as phone or video conferencing, unless there is a valid reason not to do so. To reduce the risk of transmission of the Coronavirus, we’ve also asked our people not to attend any meetings or gatherings of more than 25 people.

Thank you for your continued support
At IOOF, we’ve weathered many crises and challenges since we were founded over 170 years ago. We are a top ASX 200 company, with a strong financial position, robust governance framework and a clearly defined business strategy.

With your support combined with the resilience and dedication of our people, we believe we will successfully navigate the current situation.

We remain committed to our advice-led strategy and delivering the best outcomes for our advisers, clients, business partners and our communities in line with our purpose – understand me, look after me and secure my future.

If you have any questions or concerns, please contact us or contact your financial adviser. If you don’t have an adviser we can put you in touch with one.

This is general advice only and does not take into account your financial circumstances, needs and objectives. Before making any decision based on this document, you should assess your own circumstances or seek advice from a financial adviser. You should obtain and consider a copy of the Product Disclosure Statement available from us or your financial adviser, before you acquire a financial product.